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Your Questions Answered | NitroNovae Cream Chargers FAQ
Find answers to all your questions about NitroNovae’s cream chargers, including shipping, minimum order quantities, product quality, certifications, and customization services. If you can’t find the answer you’re looking for, feel free to contact us — we’re here to help!
Product Quality and Customization
We are the only factory in China that produces both steel and aluminum cylinders. Our range includes 8g to 2000g cream chargers, such as:
- Small: 8g, 9g
- Medium: 640g, 1350g
- Large: 2000g
We also offer free customization services, including private-label stickers and packaging, to enhance your brand’s uniqueness. I’ll send over our detailed product catalog right away so you can explore all available options!
We completely understand your need for quality assurance! Due to air transport restrictions, gas-filled products cannot be shipped via international courier. However, we offer three solutions:
- Third-party inspections: You can hire an independent inspection agency to evaluate our factory and products.
- Factory visits: We invite you to visit our factory personally. We’ll arrange transportation, accommodation, and a full factory tour so you can see our production processes and quality control in action.
- Sample delivery: We can send 8g samples and empty 640g cylinders for you to evaluate in advance.
We highly recommend visiting our factory—it’s the best way to build trust and confidence in our quality.
We are a factory specializing in high-quality cream charger production, offering private-label solutions tailored to our clients. Over the years, we’ve worked with leading brands like Cream Deluxe and Fastgas, providing top-tier cylinders that meet market standards.
We can also create exclusive products for your brand, complete with custom designs and packaging—giving you a competitive edge in your market.
Shipping and Delivery
We ship to nearly all countries. However, some regions have stricter customs regulations for cream chargers:
- United Kingdom: Importing requires a sales license, which is difficult to obtain. For experienced importers with strong financial resources, we recommend importing into another EU country first, clearing customs, and then re-exporting to the UK.
- Sweden: Customs may be sensitive to cream chargers, posing a high risk of seizure.
- Thailand: Standard import channels cannot clear cream chargers. While 8g chargers might be possible with special arrangements, larger sizes cannot clear customs.
- Morocco: Cream chargers are prohibited under customs laws.
For all other countries, importing is generally smooth. If it’s your first time, we recommend sharing our MSDS documents with your local customs broker for confirmation. If you use your own freight forwarder, they may also request the MSDS for review.
Due to the special transportation and safety requirements for 640g cream chargers, our minimum order quantity is 4,320 cylinders (around 10 pallets). These products must be shipped as full container loads to ensure compliance with international transport regulations and safety.
We’re happy to provide a detailed full-container shipping plan and quotation to meet your needs.
Shipping times vary depending on your destination:
- Western Europe: ~30–45 days
- Northern Europe: ~48–53 days
- Southeast Asia: ~1 week
- North America (West Coast): ~30 days
- North America (East Coast): ~42 days
- Australia: ~10–15 days
- New Zealand: ~15–20 days
For any regions with longer delivery times, we typically say 30 working days to set realistic expectations. External factors like port congestion or customs clearance might affect timelines, but we’ll arrange the most efficient shipping solution for you.
General Questions
Our factory was established in 1999 and has over 20 years of experience in producing cream chargers. As the only factory in China capable of manufacturing both aluminum and steel cylinders with in-house gas filling, we are proud to be trusted by global brands and distributors.
Yes! We provide a full range of certifications to ensure compliance with international standards, including:
- Steel Cylinder Certifications: CE, TUV, ISO, and Chinese Special Equipment Inspection certificates.
- Gas Certifications: COA (Certificate of Analysis) and gas purity reports confirming food-grade quality.
Let us know which documents you require, and we’ll provide them promptly.
Our steel cylinders are made from high-quality carbon steel with a wall thickness of 2.8mm ± 0.3mm, ensuring durability and safety. We also offer aluminum alloy cylinders to meet different market demands. Detailed technical parameters are available upon request.
We prioritize on-time delivery through:
- Precise production scheduling: Every order has a dedicated progress plan managed by our team.
- Efficient logistics: We partner with experienced hazardous goods carriers to minimize delays.
- Real-time updates: You’ll receive continuous updates on your order status, from production to delivery.
We do everything possible to ensure your order arrives safely and on time.
Manufacturing, Payment & After-Sales
Production times depend on the product specification and order quantity. For 640g cream chargers, our standard production time is 5–7 days, plus additional time for gas filling, quality checks, and packaging. The entire process typically takes 1–2 weeks.
If you have specific requirements, we’ll provide an accurate timeline tailored to your order.
To ensure a smooth and secure transaction, we use XTransfer accounts in Hong Kong, supporting multiple currencies. Our payment terms are:
- 30% deposit to initiate production.
- Balance payment after quality inspection and before shipping.
You can personally inspect the goods or hire a third-party agency. To guarantee your confidence in our products, we’ll even reimburse your inspection costs.
Your satisfaction and trust are our top priorities. Our after-sales support includes:
- Product Quality Guarantee: Every cylinder undergoes 100% airtight testing, with a leakage rate controlled below 0.01%. In the rare case of any issue, we offer triple compensation and replacements in your next order.
- 24/7 Customer Support: Our team is always available to answer questions or address concerns.
- Logistics Tracking: Stay updated with real-time tracking of your shipments.
- Inspection Fee Reimbursement: We cover pre-shipment inspection costs to ensure complete peace of mind.
We are committed to building long-term partnerships and providing unmatched reliability every step of the way.
